When it comes to sales, communication between salespeople and teams is extremely valuable for winning and retaining customers. Also, the solution now allows information for calls and online meetings from MS Teams to be attached directly to records in the CRM system.Īmong the most interesting new features of Microsoft Dynamics 365 Sales in the first half of this year are: Deeper integration with MS Teams Teams can now see LinkedIn data about the people they contact, statistics and parameters for transactions, contacts and companies, attachments, exchanged emails, notes and much more.
That is why Microsoft is paying special attention to developing the mobile version of its CRM solution.
In addition, the software provides new insights that allow salespeople to better understand the sales funnel and be prepared for whatever is coming their way.